Manual payment (key-in payment) ㅣONDA Pay

Manual payment
Simple two-step manual payment method
Precautions

Manual payment

Handwritten payment means payment of ONDA Pay for reservations that have not yet been paid.
Register/Key-in the card information directly in the credit card payment window on the monitor screen to proceed with the payment procedure. This is a method of making a credit card payment without using a terminal.

Simple two-step manual payment method

STEP. 1 Select the reservation you paid for

1. When you click on a reservation that requires payment , click the Payment tab in the pop-up window that appears.
   

    ⚠️ You can pay by hand only on reservations that have already been made. 

2. Click Add Payment .
3. Click it comes to pay.

STEP. 2 Proceed with hand payment

1. Amount : You can enter the amount to be paid.
2. Card number : Enter the customer's card number correctly (only numbers)
3. Name : Write the name of the cardholder. (Must check if it is the same as the name of the reservation)
4. Card expiration date / CVC : You can enter the card expiration date and CVC.
5. Installment Month : The installment period can be selected at the request of the customer.
6. Memo : You can enter a memo for payment.

⚠️ Notes on payment

• Check the payment history on the Payment tab.
• Partial cancellation is not supported for handwritten payment, and if necessary, payment and cancellation are made after customer guidance.
• Payment and cancellation are not possible after 2 days from the check-out date of the reservation. (Settlement error)
• You can prevent card complaints by notifying the customer about the payment details.
  -Customers may misunderstand 'KCP', which is a name of the payment service provider, not the name of the accommodation, in the payment history.
  
  *Learn more about card complaints 👉 Prepare for card complaints | ONDA Pay