3. Reservation Management

1. Reservation assignment and transfer
2. Cancellation

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1. Reservation assignment and transfer

• All reservations are viewed and managed within the timeline menu.
• The created reservation is automatically assigned sequentially from the top in the room type.
• After that, you can change the date and room in the timeline or in the reservation information window .
• After the change, inventory on the original date will be restored. (Resale available)

 💡 Changed date / room information is not reflected in the purchase / reservation history checked by the customer. 
 (Please refer to customer inquiries) 

Move within the same date / room type (room or dormitory)

1. Click the (⁝) button on the reservation you want to move from the timeline table , and select Move Room .
2. Click the mouse on the blank among the same date / room types to complete the move.

 ⚠️ limitations 
 ① You cannot move to another date 
 ② You cannot move to another type (eg room type → dormitory / bed type) 

Move to another date / room type (room or dormitory)

1. Bring up the details window for the reservation you want to move.
2. On the Room Assignment tab, change the room type / room / check-in / check-out information and click Save .
   * Changes may not be possible if there is no stock.

2. Cancellation

How partners cancel

1. For reservations that need to be canceled, click the Cancel Request button on the Reservation Information tab (exposed only the reservations for the sales agent)
2. After confirming the reason for cancellation and the completion of customer information in the cancellation request, enter the desired refund% and confirm
3. ONDA Customer Center confirms and cancels the request. Processed sequentially within business hours operating hours. Requests for holidays / weekends will be canceled on the nearest business day.
   

    ⚠️ ONDA Customer Center will issue a refund at the% of refund requested by the partner without additional customer guidance. 
    If a claim occurs due to a cancellation request without customer consultation , the partner must handle it. 

   

How to cancel a reservation

• Sales Channel> My Page / Reservations can be canceled
  (However, cancellation policy set in ONDA Wave> Accommodation Settings> Basic Collection / Refund Policy)
• Customers can cancel by calling the customer center of the sales channel.
  
  ※ If a 100% refund is required within the period for which a fee is charged,
  ① Inquiry of customer center in sales channel or ② Request to cancel through accommodation / partner